SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mangosteena (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mangosteena.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very soft fabric and does not squeeze. The seams are not noticeable. It separates well.
Same as the description, the material feels resistant and good quality
Very happy to my wife calms the bunanes thanks to the store
Very comfortable very beautiful colors but I asked for a number 41 and I was very big and I asked for a 39 again but they are beautiful thanks.
Since they arrived, my son put them on, after 2 days he told me that he had deflated and removed the pain of the bununion.
They are well made arrived very quickly the separator is made of hard silicone is quite pleasant for the foot, I recommend
The product corresponds to the description. Silicone is soft and fits well. Thank you. Thank you.
Thank you very much received everything I am satisfied to recommend.
It has arrived well, it fulfills its function of separating the fingers, I hope the malformation of the Hallux Valgus can be corrected with this
I arrived before the delivery date very comfortable the soft fabric grace to the storeI recommend the product I give you a 10
I recommend The good product has been checked in use.
The separator is of very good quality, the material is nice, the seams are good, the fabric is well drawn. The separator is soft enough, does not bring discomfort when walking, it looks like silicone. I'm very pleased. I just started having a bone problem, I hope it will help))) delivery about a month. Thank you store!
Apparently everything feels good, we will see with very economical footwear and it takes a while to get the rest all right
It’s looking good I did not test it yet. I don’t know if it’s going to work or not.
Comfortable enough, and go to them at home and sleep, do not fly or roll over like some, and it is not hot