SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mangosteena (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mangosteena.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
fits true to size! took the size of my running shoes, now I have space to put in my own insole and wear socks+tights without it feeling tight. lightweight and comfortable, back of shoe does not dig into ankle like other low top shoes do sometimes. I love the protective packaging too <3
My shoes are not easy to buy on AliWe came to Kiev for 20 days, a new one. I didn't remember my marriage, I wagalage my soul before buying, I don't think that vartow on the 100%
Shoes Wow! They are comfortable, lightweight, stable, but the castle is strange. I ordered the size exactly on the foot, they are a little small but not critical and can be worn, but keep in mind that if you want them to be comfortable, take 5mm more than your foot
The shoes are beautiful, the sole inside is soft, I took the 40 size, it seems to fit, but it probably just presses a bit in my fingers, maybe because the first time I wore them? But in any case it is not critical.
I'm just a little guy, I'm in the grip. The same hands! And nice! The truth is the leg of the trochs and the trochs on the socks. I took it for a 23,5-24 cm 38 and I was wearing socks. Won't be too small. I didn't make it out of my socks, I went like that. The goods are bought by the good of packing, the same is for the winter. Shvidko came, literally through Tijden with half
The shoes are cute and comfortable, but I saw in the comments that you need to take a size larger, took it and turned out to be large, so the size really corresponds to the description.
I love it ! There's no problem with the shoes, they are Amazing ! Just, if you normally wear 37 and you have thin feet then 37 would be perfect (36 too) I took 35 because when it's high heels I take a smaller size but it's a bit small for one feet (there're not the same size ༎ຶ‿༎ຶ).
Arrived in two weeks. The shoes are as is the image, they are super comfortable and the size matches perfectly.
Girls, shoes are wonderful!! The only thing, I did not trust the reviews and ordered my size 37 and now my finger is right next to it. Therefore, if your leg is 23,5 cm, then feel free to take 38 size, it will be more comfortable. Nevertheless they are very comfortable, despite the fact that the 10 cm heel does not feel it at all
Shoes in perfect condition! Very satisfied with the product. Size 39 is perfect, quality is good, not a single defect. Walking is comfortable, does not rub. Heel size 9 cm, recommend. Arrived quickly, waited less than a month
I really liked them but I asked for 1 size larger than my foot I ordered 25.5 and I am 25 so if someone is interested you can talk to me @ adara_c0s
Chudovy shoes. Duge m'yaki, light and foe. They took the money behind the Ministry. I took it to the rozmir bilshi, they did it, I can give my brothers a little bit for your star rozmir. Presatisfied with the purchase.
Shoes more cool, for your Tzina Tse skarb, Whiglyaday yak in the photo, not important, all, you can easily walk in them. I took 39 with a margin, point 38. Great trohi, ale with super pads, demand Bulo sviy rosmir brothers all the same. Yak foot in you 24,5 cm Berit 38 rosmir, small will not be)
Shoes Duge class! Packaged now! Great! I made Donetsk 7 rokiv (rozmir with a whim of 33-34) then the stew to make up the Giants... And dovzhina and obʼum.
I have 38 carcasses in size. The Cape is blunt, I thought the booth was more round. There were no inserts inside the shoes because of which one shoe was a little crumpled, but straightened on the leg. Packed well, thick pimple. The insole inside is soft, but the Cape is tough on the fingers. Not used to me. The heel is not felt, let's see how they behave on a walk.