SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mangosteena (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mangosteena.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good looking bag, perfect size at a good price. the zippers are not the best but good enough as long is not overfilled. Delivered on time.
The product is super good, it has good finishes and the material looks good quality, the best is the price
I'm good, my daughter
I like it, soft, very many compartments, not big size. Not small. Satisfied with the purchase
Really the product is excellent! I'm gonna save the store... I believe there must be a lot more to that quality. Arrived fast. Excellent material, very well packed... I buy here on AliExpress many years. But there were few shops that I was so well served. And with an acceptable price. Congratulations to all involved!
Very satisfied with the purchase.
Very good quality and accuracy with the image
The bag is good and according to the raw pictures made of the bag is excellent, the delivery speed is good arrived before the date I recommend dealing with the store
Top!! I loved the bag. And the delivery was satisfactory.
Very beautiful and her size is excellent, you can put up a magazine.
Garna bag, warehouse enemy shbryyanoy. 15 days delivery. Raju product and store.
Excellent all item in optimal condition very punctual shipping ahead of time
I really liked the bag, just like the description. Came very well packed and the store dispatched very fast. I recommend
Very beautiful and as the image, it looks good quality
Better quality seams could be very bad looks very beautiful in the video, not what I expected
Great item, looks good, arrived fast in a very careful packaging
Not in very high standard but For the price it’s worth
Very good quality many pockets I loved and very good price
The bag arrived early. Good packaging, inside the bag cellophane with air, so as not to be taken. Looks great. Thanks to the store.
i like it ,very good product,same like picture
Beautiful thanks
Excellent product, fast delivery - recommend!
Arrived fast!! Quality very well packed. Bigger than expected thank you!!
Far beyond the expected. Exceptional quality! Delivery before the deadline! Congratulations
Article as described, good quality, good materials and good finishes.