SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mangosteena (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mangosteena.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If you like tight order the size you really are
Nice!! it was shipped fast! thank you
This suit I love!!! Is super well done. Impeccable seams. Looks super elegant. A quality fabric. Divine fits to the body and the buttons are precious. The waistband of the sleeves everything is perfect is divine! I love it!!!
Happy
I love the color and the way it’s designed. It's just big on me
Love it.
really nice
Definitely size down. The set is really cute & perfect for summer.
Looks so good! I like it
My order is from April 5 and I will collect it on April 17 exactly the day it was scheduled to arrive I measure 5.6 weight 164 pounds I use a L usually and based on the comments on this platform order a M But after continuing to look at the photos the weight and measurements that other girls had put, I decided to contact the seller and ask him to change the M for an S since the order was about to attack The seller answered immediately and I change the M for the S, and it is the one I am showing in my photos Girl this set is very wide and the material stretches a lot, I think the M would have been long sleeves and long pantsThank God I change it in time because I am very happy, the measurements were perfect for me and it does not fit tight, the material is very comfortable if they look at it does not show up at all. Very nice set I will order other 2 colors
love it so much. git so much compliments. am wearing large. Am 5.5 ft 189lbs.
The set is beautiful exactly what is picture described very happy with my purchase I highly recommend️
I already have it in other colors, this set is comfortable, for any occasion, super light
The color is beautiful, the fabric is spectacular, it fits well, I ordered size M and weight 73k and I measure 1.65 I stay perfect.