SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mangosteena (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mangosteena.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Extra and comfortable. The locks are beautiful.
Great tool for heartless curls. Works perfect. Thank you
Nice curls, love to use it
feels lovely, works
great
I’M IN DISBELIEF! I love this product so much. It WORKS! It’s amazing. Love my curls. I like this flatter version more than the round silk version.
Is amazing! I love it
That's how my curls were left, I recommend it
I used it, slept with it, it was rather comfortable, didn't get quite the curls, but will try better and we'll see. thank you store.
I haven't tried it yet but it looks very good and smooth, it takes a long time
looks great, didn't yet see if is good but seems ok. Thank you!
Equal to the photo. Very cute Color and good quality the product
Cool quality, long ribbons, but only the hair on the face is good, and the rest does not look very good. But maybe I'm not using it correctly. So this method of cheating did not cause delight
The best solution to curl hair without heat so far. It is comfortable to sleep and allows me to style the waves as I prefer, if more or less soft.
Too good, I love the product very soft and leaves the hair soft
Fast shipping, goods as described. I recommend :)
It is convenient to use and does not interfere with sleep.
It's okay. Only six weeks before UK-it will be a little too much, I no longer hoped to get... Thanks for that too.
Three good
Great styling tool. Even on short hair even smooth curls are obtained. Comfortable to walk, comfortable to sleep. Very satisfied, recommend
The product arrived in 15 days, not tried yet
Did not arrive but store gave fulll refund.
Comes as in the photo along with instructions, try it and update comment
Perfect! Thank you!
I didn't spit with the store, shvidko vidtruv and shvidko made it out, the koristuvanni did not have a bull