SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mangosteena (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mangosteena.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super. Tse efect for 2 years of vikoristannya, and if you lay down for Kim spati (I'm comfortable) then fect-wow! Hairy heavy ale taka the markup was trimming for 2 days.
Garni locks, ale on my type hair, bringing a vikoristovuvati Pinika for styling. Teem not mnsh dovol shvidko t prank :)
Among all it is very soft .. Very comfortable to sleep with it
I misted it with a bit of water and let it air dry for about 2 hours. The result was more of a light wave than a proper curl, which is not the fault of the product because you will get tighter curls the longer you leave it in. I just got impatient, lol. Despite of what many reviews here claim, imo it's not that comfortable to lay on. It's definitely more comfy than the bathrobe-version though, so that's an improvement at least. Results-wise, I'm gonna be honest: if you have a bathrobe belt sitting at home, there's no use in spending your money on this. It's the exact same technique and curl pattern. The only advantage this has is, like I said, the slightly better comfort. If you don't plan on sleeping in this then save your money and use your bathrobe belt instead. I still gave this 5/5 stars because in essence it works like it claims to.
Package arrived in good condition, it took 25 days for Mexico.
Unfaked rich, Ale won't round. I sit down, I don't put my form on the form of the lokoniv. Fabric for a dot-tie. I'll be tezuvati.
Very satisfied, Just moisten the hair and wrap it and sleep on it and you're done. I tried without moistening them and they melted in the morning but so they lasted all day. Not very comfortable to sleep but you can not expect too much so I highly recommend for this great price you avoid ruining your hair with iron and it takes less time for those who do not have time!
Came for 27 days to the region, I was very satisfied, fabric and rosmir is good
It arrived very early! Good! Thank you! I'm sorry that the sponge inside? cotton? is twisted... but it's fine to use.
The order arrived on time, well packaged. The product corresponds to the description and I am satisfied with it. I have not communicated with the store.
Perfect curls from the first try. Tried on almost dry hair, left it for 2 hours during the day with no styling products
It is a big matter, you can see it without any problems. Spati dude is wrong, delivery to complete the shvidka, for two tizhna shednio for the same in Kiev. In the sets of two rubber bands, they wistfully fiksuvati kinchiki hair. All the same, I recommend. Daughter❤️
Curls in large waves, it is convenient to sleep, even so you can walk during the day and in crowded places)))
Works amazing! Couldn’t believe the results, left it on over night, very comfortable to sleep with, very easy and fast to put it on, very happy. The curls lasted for a whole day without any gel of hairspray, arrived extremely fast to EU