SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mangosteena (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mangosteena.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really fall in love with this product I will definitely buy again. It is spicy careful that they touch your fingers because you can touch your eyes or another area of the body and perhaps not be very pleasant. Use with caution only your lips should touch the product
Very good product! I had a delivery date on September 19 and it took me two weeks to arrive a lot earlier! Buy two different brands to try and this is by far the best! It effectively gives a lot of volume, it burns a little, like eating chili, but then it happens! I recommend
Oh my gosh :o On my first try, it irritates the lips and wondered if my lips were still on my face as it hurt (had to wipe it with tissue a little bit). Pain disappeared with time though. I already have full lips so don't know if it helps plump your lips, but it absolutely makes them look beautiful and kissable lips!
perfect! make you lips burning and they grow. thank you seller
I already have big lips, just ordered for testing. Burns extremely unpleasant. But increases the lips. as promised . (Perfect for narrow lips) who can handle burning well. I recommend it. Haha
Holy sheeiiittt this burns like hell, I can see the plumping effect tho! Picture of the before and after
Took 3 months to get here? 100%. worth the money & works? 101%! I know if I’ll order again I’ll get a backup. Be warned though, it definitely stings.
Bakes a little after applying, photo with a difference of five minutes. After 5 minutes a little redder lip color. Burning can withstand
wow it works so well .Its look like i actually get my lips done im in love!
I don't know if it works or not, but the truth is that stinging stings. Looks good quality
Reached the date and I think it has an effect as it has a bearable itch
It feels really soft on your lips has a bit of a burning sensation when you put it on! Not sure yet if it actually works I really haven’t seen a difference yet