SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mangosteena (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mangosteena.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, the skin does not scratch. Washes/distributes the product very comfort. Comfortable to hold in hand-non-slip and non-scrolling
The color is beautiful, the material looks and feels resistant. Is very soft so it doesn't pity anything.
So, yak in the photo, it is normal, for good great people, if you know it, for your penny-OK), she came to the flout for 10 days.
I did it. Zzovni yak and on the image. Lost the vicoristati in the game
Well the material is slightly “cheap” it is not very hard but it still does its job. The rubber is hard, it doesn't move easily but that's okay. I expected the color to be a little more beige, but it wasn't, still no problems. I give it a 9/10.
Arrived within the estimated time to Chile, it has good size, its bristles are silicone, quite good material, attached picture to compare the size
Product in excelent condition without damage. I highly recommend cooperation.
The teeth were hard at first but after the first use they became elastic and generally as they should have been, perfect!!
I think it's soft and elastic, I haven't tried it yet but I think it's a good scalp material.
I'm a class, I'm a good one, I'm a good one, I'm a good one, I recommend it.
Looks as shown. Works well, feels good on the scalp
Consistent with the photo. Not tested yet. But my cat seems to love
Garn, teeth m'yaki. Delivery to Kiev of the troika more than 2 tizhniv caught 20 serpnya, 6 heave off the next day. Recommend me
it's perfect to get your hair healthy especially if you're died in a lot it's the perfect tool to just wash them under scalp and not get too much shampoo into the ends of the hair
It is such as the Gogo, it has good texture and looks good quality, it feels good in the head for massage, it is great
I love the color, it is the same as the image! Soft silicone and excellent finished
Perfect. Gentle, feels so good on sculp. I love it!
Very accurate, small fist size. Tips are a little wonky but not a big deal.
Massage for hair and beard. Very pleasant. Easy operation. Shipping to Germany took about 15 days. Thank you