SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mangosteena (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mangosteena.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great
Exactly as in the ad, excellent fabric, the color, I am very pleased with my purchase thank you
Gostei
I loved my purchase, it turned out perfect
Warm, beautiful and comfortable
Excellent quality! I liked it a lot!
I liked it quite very beautiful Super recommend it wears very well
Excellent acceptance! Acquired for a gift on a birthday. Happy with the birthday girl's feedback! IndiCo, no restrictions, excellent workmanship and design!
Beautiful jacket, I love
Received 3 Thank you very much
I bought the 5XL it is beautiful, perfect wine color as I wanted it was in the description. But beware of the measurements I have 1,80 height and weight 76 kilos. The blouse was not as long as I expected but it was very wide to the sides. Due to their shape. But I would buy another one because the excellent quality product. Then the delivery forecast was June 23 and arrived on the 21st. Then on schedule.
Girl last
bien
Great coat, arrived before the deadline.
It turned out great, we'll see if it holds the cold
The coat is beautiful. The confection is small, 5XL corresponds to G in Brazil.
Very good .... I ordered a size bigger than mine ...... I'm 1.80 and tall and 82 kg... Fit right... I loved the quality... Very good
I have a Russian size 52 (167 height, OG 102). Fit well, I expect to wear autumn-spring in the off-season. For that kind of money-the jacket is just great
Very good jacket. The logistics for delivery could be a little faster.
Jacket is pretty
Great product, the cap can be removed... very good!