SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mangosteena (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mangosteena.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product is the second time I order them and they are fully compliant with what is mentioned in the description are super comfortable and beautiful, recommended the store Thank you very much
I love all my friends and my family are telling me to ask them because they are very nice, very comfortable and at a very good price
We have 41 rozmiers, she killed 41 Duzhe Mali, she killed 42 also meluvati Sho I robiti.
It's beautiful and comfortable, I put 36 I asked for the same numbering, I should have asked for a bigger number, but that's all it was.
Cute shoes, look good. Fit, took a size larger. The delivery is fast. Artificial leather. Thank you!
Super happy with these shoes. Are very comfortable. They arrived earlier than expected. I recommend the store.
Very comfortable and good quality. Personally, I would only like to put a few more padded insoles
The parcel arrived in Kharkiv in 13 days. Took a size larger. Fit well, soft.
Indoooo, and comfortable, however small shape! I Shin 38 bought size 41, it was the right account!
Shoes Duge class. Ale is not a vigadala with rozmir. Brethra Bulo on my 37th-38th rozmir. Bulo would be good! Shvidka delivery. I recommend the store and the product.
Excellent shoes, soft, comfortable, matching size, thanks to the store for the fast delivery of the order, respect⭐⭐⭐⭐⭐
Duge matched. Zruchni, m'yakenki took 41 rozmir, I wear 39, but in the money it is wide, the leg is problematic, it is a problem. Pidykhli, Duge Garno sily. I will give the store a big trick, the goods won by shvidko, for two Tizhnya times. I'm on my way, I'm going to brash. Seller recommend.
They arrived on time, they are very comfortable, I liked them.
Very comfortable beautiful shoes the size is right are perfect I like them so much
Arrived quickly very beautiful loved. good quality material, I will repeat with a larger number. It was perfect very comfortable. I liked it.
They look very good, I liked the combination of tones, they came very fast
Beautiful shoes, very happy with the purchase. I measured 41, I took a 42 but an extra measure was better, namely 43.