SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mangosteena (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mangosteena.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good glasses. I order for the third time (I lost the first and drowned the second). The eyes are not inferior, the lenses are polarized normally, do not scratch, and so on. Good thing.
Fast delivery, glasses packed in box, case. The fragrances bend, the quality is excellent. Recommend!
It’s lovely and as described. I love it
Glasses produced with good quality aluminum, anodized finish very well made. The lens gives a huge visual comfort. His weight is very low, causing great comfort when wearing it. To complete, the whole set comes with a good case, a woven bag for the guard and a cloth for cleaning. I recommend it.
A huge thank you to the store!! This is my fourth acquisition. Comfortable, stylish. Delivery in 10 days to Tashkent. The packaging is not even crumpled. I'll take more. I recommend the seller.
I take glasses for the second time! The first, unfortunately lost. Go to any image, jeans, dresses. From the Sun Protect perfectly. One moment, to which I was never used, that they do not show what is on the phone screen. Recommend! Look expensive, comfortable, can be adjusted. Comes with hard case, pouch, cloth for wiping glass. 100% recommend! Delivery 3 weeks.
Glasses came safe and fast. Quality and Service at a height. Included a case, a duster for glasses, a cloth, a polarization tester (works), an annotation. The frame is metal, the arms bend to the outside, the glasses themselves are light, they do not press or fall anywhere, they sit very comfortably. I do not like and do not wear cases, but this one is very stylish, light and ergonomic, it is a sin not to use. It's very good and thoughtful, I'm delighted. Judging by the reviews, the glasses are great on different faces. My facial features are small, the face itself too, how it looks see. Photo. In general, my sincere recommendations. Thank you for the great product!
Came after a month. Reflecting all plastic well the lenses and he looks a little big for the face. Customize don't recommend
Great! I recommend!! Very good quality!!
Chic, very beautiful and quality glasses
These are an outstanding value. The frames are metal, lense colors and polarizing seem excellent. I'm very satisfied with my purchase.
Unfortunately, it doesn't look good on me
Glasses are very high quality. I buy not the first time and not the first year. I advise all this manufacturer.
I liked the glasses, but it does not look like metal, rather plastic, very light. Due to the fact that the arms with flexes of the glasses are suitable for a wide face, without squeezing the head
Delivered at lightning speed in 4 days in St. Petersburg, the lenses are plastic, the performance is impeccably. Now I'm Basilio :))
I am plastled by yakistya and Shvidkistya. Accessories
The same as Shvidko the goods. The glasses are super. Light, zruchni, garny colir.
Glasses are very well made and packed .. But I didn't take into account the dimensions. On my face look funny