SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mangosteena (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mangosteena.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast delivery. Article as in the photo. It was poorly packed and the glasses were completely flat but it was possible to solve it. The hinges of the rods are too tight which makes it difficult to open the glasses
This is not the first time I order glasses from the store: As always, the product is wonderful! Recommend!
They are very beautiful and they look very good. .. Or it seems to me
Just glasses, they are quite comfortable in them, I wear both in winter and summer, as I start migraines if I go outside without glasses. I can't say anything bad
Cool, but wide, in principle, if you don't find fault then great
I liked both the color of the lenses and the quality of the frame. Reasonable combination of price and quality. I ordered budget glasses for the first time.
Good glasses. Protect from the sun well. Do not distort
Received ahead of time, look very nice and elegant, very satisfied with the product, thanks to the store for fast shipping
Came in 17 days. Did not communicate with the store. Very cute. Not scratched. For the price the very thing.
Beautiful, look beautiful and fine! For the price the quality is excellent, I liked them very much! Arrived in record time, before 2 weeks, thank you very much!
Delivered without external defects, my wife ordered-I am satisfied. thank the store
Beautiful, the truth be surprised, I did not expect so much for the value of the product, the shipment was fast and very well packed, the quality of the lenses is quite good. Yes for people with a wide face I do not recommend them since they are somewhat small
Came for 2 tizhni. The eyepieces are packed in a pupchata plivka and an envelope, they did not. The business is good, I recommend it
They arrived well as 20 days in Mexico they are beautiful but the price quality... You can't ask for much from out there well maybe it does its job
The glasses are good, well packed, came in whole and relatively fast